Communication Archiving is the process for capturing and storing communications data (Emails; Instant Messaging; Social, Mobile, Voice, and SMS) from your end-user channels. It can happen in a different location store. It’s a process you can automate, and
communication message contents must easily be accessed and searchable by date and contact. You can keep the archive in a separate location, usually via secure cloud environments, but storage is also possible on-premise. It uses an automated process to extract email, instant messages, and social content from selected accounts and channels. You can then use advanced search tools to find specific messages, threads, and documents in the indexed read-only file.
You may need to think of several things: legal compliance, data protection, and ensuring that data isn’t accidentally deleted or lost.
Business Continuity; Never Lose Important Data
It doesn’t matter whether the messaging occurs internally or externally; it covers crucial information. It includes instructions, proposals, agreements, contracts, and transactions, as well as invoices. Archiving makes it possible to keep a log of everything you
send and receive, so you can always access the originals of your messages and any supporting documents. You can store important documents and data in an archived location. It reduces the chance that they will disappear or be lost. For example, instant message capture helps in keeping records about the conversation that your client and employee have – in that case, if something goes wrong and you will need evidence, you can retrieve the archived messages and submit it as one.
Helps Businesses Remain Compliant with Industry-Specific Regulations
Compliance is key to many industries that place data security and retention at their core. The requirements of your industry (financial or healthcare, government, energy) will dictate the level of compliance required for data retention. Further, data storage must allow easy access to data and be retrievable in a timely fashion.
Examples of such regulations include HIPAA, FINRA, and MiFID II.
General Regulations
In recent years, new rules were introduced, such as the General Directive Protection Regulation. It requires strict compliance by all organizations that can acquire, hold or process personal details. Practically all organizations will be required to archive communication information. Communication archiving means a way to quickly retrieve relevant data and allow easy access for purposes like DSARs.
Recovers Disaster in Your Business
Communication Archiving allows you to save important business information for the long term. It can help you save money on disaster recovery. Data loss is much less of a concern when you
have an archiving service. In addition, you can have your business up and running again in a short time.
Since instant messaging is a trend today, a mobile archiver can be an excellent tool for your company to help you maintain the correct information and create a historical record. Recent updates to Texas government transparency laws highlight why technology is an inexorable driving force in the compliance landscape. So, in Texas, 944 for a text message is a bill that allows access to public information on any device. Senate Bill 944 addresses the issue by stating that employees or government officials don’t have privacy rights over public data, even if it is created, received, stored, or modified on their own devices. These employees and officials must also turn over privately-held information such as mobile communications like WhatsApp and text messaging.
TeleMessage allows institutions and public agencies to meet FOIA text-archiving requirements. The TeleMessage Mobile Archiver, an enterprise messaging application, addresses compliance, regulatory, and electronic Discovery response requirements. TeleMessage’s Mobile Archiver solutions capture and record text, voice, and MMS messages from corporate mobile phones. TeleMessage servers can store and securely archive messages or forward them to an archiving service provider of your choice.
To learn more, contact us at (+972 (3) 9225252.
